Uploading a folder does not create reliable knowledge. Documents conflict, permissions matter, old instructions survive, and employees need a path to the source—not just a fluent response.
SBG / serviceAvailable across the United States and beyond
Custom GPT & Knowledge Base
Turn approved company knowledge into a usable internal answer layer.
01 / Who this is for
When this
work helps.
For teams whose answers are scattered across documents, drives, message threads, SOPs, and the heads of a few experienced people.
We inventory source material, establish document authority, clean the information architecture, configure retrieval, define access, and test common and adversarial questions.
02 / What better looks like
The changes this work
should support.
Faster internal answers
We build toward this goal, but we do not pretend an agency can guarantee every business result.
More consistent onboarding
We build toward this goal, but we do not pretend an agency can guarantee every business result.
Traceable source material
We build toward this goal, but we do not pretend an agency can guarantee every business result.
03 / What we may build
The useful parts,
priced before we start.
Your project may need fewer pieces or more. These are the deliverables most often involved.
- 01
Knowledge-source audit
- 02
Content cleanup and taxonomy
- 03
Retrieval and assistant setup
- 04
Permission and freshness rules
- 05
Question test set and owner guide
04 / How we handle it
Plan it. Build it.
Make sure it works.
Agree on the job
We write down the goal, users, constraints, access, owner, and what a finished result must do.
Build a complete first version
The first release covers a real start-to-finish path, including errors, permissions, alerts, and the parts a person still owns.
Test and hand it over
We test what was agreed, document the important details, and make sure the right people have access.
05 / Real work only
No fictional
case studies.
We show real builds and label the relationship honestly. If a client has not approved private performance numbers, we show what shipped instead of inventing a result.
06 / Common questions
Before you
start.
What can Custom GPT & Knowledge Base include?+
A project may include Knowledge-source audit, Content cleanup and taxonomy, Retrieval and assistant setup, Permission and freshness rules, Question test set and owner guide. We confirm what is in, what is out, who owns each part, and the final price before work starts.
How long does Custom GPT & Knowledge Base usually take?+
The usual window is 3–6 weeks. Access, integrations, approvals, migration volume, and testing can change that timing.
What does Custom GPT & Knowledge Base cost?+
Custom work starts at $2,500. Software, ad spend, paid licenses, and other outside costs are listed separately.
Who is Custom GPT & Knowledge Base designed for?+
For teams whose answers are scattered across documents, drives, message threads, SOPs, and the heads of a few experienced people.
Need this exact service?Tell us what is going on.
Tell us what is going on.
We will price the right next step.
A source-grounded assistant that helps the team find the right answer and shows where that answer came from.